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Title
Text copied to clipboard!IT Support Engineer
Description
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We are looking for a dedicated and skilled IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and troubleshooting for a variety of IT systems, including hardware, software, and network issues. This role requires a strong understanding of IT infrastructure, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users. The IT Support Engineer will work closely with other IT professionals to ensure the smooth operation of our technology environment, and will be expected to stay current with the latest industry trends and technologies. Key responsibilities include diagnosing and resolving technical issues, installing and configuring hardware and software, and providing training and support to end-users. The successful candidate will have a proven track record of delivering high-quality IT support, a customer-focused approach, and the ability to work independently as well as part of a team. This is an excellent opportunity for someone looking to advance their career in IT support and make a significant impact on our organization.
Responsibilities
Text copied to clipboard!- Diagnose and resolve technical hardware and software issues.
- Install, configure, and maintain computer systems and networks.
- Provide technical support and training to end-users.
- Monitor and maintain IT infrastructure to ensure optimal performance.
- Troubleshoot network connectivity issues.
- Manage user accounts and access permissions.
- Perform regular system updates and backups.
- Document technical procedures and solutions.
- Collaborate with other IT professionals to resolve complex issues.
- Assist with the implementation of new technologies and systems.
- Ensure compliance with company IT policies and procedures.
- Provide remote support to users as needed.
- Maintain an inventory of IT equipment and software licenses.
- Respond to IT support requests in a timely manner.
- Participate in on-call support rotation.
- Conduct regular system audits and security assessments.
- Develop and maintain technical documentation.
- Assist with disaster recovery planning and testing.
- Provide support for mobile devices and applications.
- Stay current with industry trends and best practices.
Requirements
Text copied to clipboard!- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in IT support or a similar role.
- Strong knowledge of Windows and Mac operating systems.
- Experience with network troubleshooting and configuration.
- Familiarity with ITIL or other IT service management frameworks.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused approach with a commitment to providing high-quality support.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of cloud services (e.g., AWS, Azure).
- Experience with remote support tools and techniques.
- Ability to manage multiple tasks and priorities effectively.
- Strong attention to detail and organizational skills.
- Experience with scripting and automation (e.g., PowerShell, Python).
- Knowledge of cybersecurity best practices.
- Ability to lift and move IT equipment as needed.
- Willingness to participate in on-call support rotation.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
- Experience with IT asset management and inventory tracking.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you successfully resolved a complex technical issue?
- How do you prioritize and manage multiple IT support requests?
- What steps do you take to stay current with the latest IT trends and technologies?
- Can you provide an example of how you have improved IT processes or systems in a previous role?
- How do you handle difficult or frustrated users when providing technical support?
- What experience do you have with network troubleshooting and configuration?
- How do you ensure compliance with IT policies and procedures?
- Can you describe your experience with virtualization technologies?
- What is your approach to documenting technical procedures and solutions?
- How do you handle on-call support responsibilities?
- What experience do you have with cloud services such as AWS or Azure?
- How do you approach training and supporting end-users?
- Can you describe a time when you worked collaboratively with other IT professionals to resolve an issue?
- What tools and techniques do you use for remote support?
- How do you ensure the security of IT systems and data?
- What experience do you have with IT asset management and inventory tracking?
- How do you handle system updates and backups?
- Can you provide an example of how you have automated a routine IT task?
- What certifications do you hold, and how have they benefited your career?
- How do you approach disaster recovery planning and testing?
